This high-energy class focuses on the various IBM Services offerings: Global Business Services (GBS) Global Technology Services (GTS) Integrated Technology Services (ITS) Strategic Outsourcing (SO) Global Process Services (GPS) IBM Global Financing (IGF) Software Lab Services In this class, you will be exposed to the broad variety of business, technology, and financial Services offered by the IBM Corporation. The emphasis of this class is on providing you: base-level knowledge on each of the Services offerings ability to convey a brief statement on each of these Services offerings capability to ask key questions in order to identify a Services opportunity basic skills for selling Services, including at the executive level handle on where to go to pursue that opportunity The class will include the use recent of case studies, customer testimonials, and interactive learning processes, including presentations and role plays. Upon the completion of this class, you will use the knowledge you have gained to do effective Opportunity Identification (OI) of Services opportunities with their clients.
