Learn the best practices for IT Infrastructure Library (ITIL) Service Transition. In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You'll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you'll learn the core disciplines of ITIL and you'll prepare to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm. The main process focus areas of this course include: Change Management Service Release and Deployment Management Service Validation and Testing Service Asset and Configuration Management Knowledge Management Service Evaluation
