Immerse yourself in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. Focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, positioning you to successfully complete the associated exam, which is offered on the last day of class at 1:00 pm. The main process focus areas of this course include: Service Portfolio Management Service Level Management Service Catalogue Management Demand Management Supplier Management Financial Management
