Immerse yourself in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm. The main process focus areas of this course include: Change Management Service Release and Deployment Management Service Validation and Testing Service Asset and Configuration Management Knowledge Management Request Fulfillment Service Evaluation
