Learn about process improvements, benefits, and challenges of ITIL V3, and get your ITIL v3 Foundation certification. This comprehensive course prepares you for the ITIL V3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class at 3:30 PM.
