In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL V3 intermediate-level training courses. ITIL V3 covers five core disciplines: Service Strategy Service Design Service Transition Service Operations Continual Service Improvement These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. You'll also receive a web-based exam with the purchase of this course. You must register for the exam at least four business days prior to the date you wish to take the exam. NOTE: This course is conducted online. After you are confirmed in the class you will receive instructions for accessing the course content and online class activities.
